In 2012, Carol L. Campbell completed the Caregiver Coach training program administered by Westchester County Department of Senior Programs and Services and Fordham University Ravazzin Center on Aging.
From 2009 through 2016, Carol worked as a per diem Allied Health Instructor for the Board of Cooperative Educational Services of New York State (BOCES). While there, she prepared adult students to pass the National Healthcare Association exam for Certified Medical Administrative Assistants. Carol taught students everything from understanding medical insurance plans, medicare versus medicaid, military benefits, active listening skills, medical terminology and more. This knowledge base continues to assist Carol when coaching family caregivers.
It's important to note that Carol worked per diem as a CMAA instructor because she needed the flexibility to care for her mother. Prior to preparing students for their NHA exams, Carol was a Director of Students Services for a private allied health school. While there, she achieved a 95% student retention rate over a 4 year period by assisting students with personal issues that would have normally caused them to withdraw from school.
In 2011, Carol trained as a Health Information Technology for Economic and Clinical Health (HITECH) Consultant. It is because of this training that Carol understands the technology behind Electronic Medical Records/Electronic Health Records (EMRs/EHRs) and how patient portals are essential to streamlining the role of the family caregiver.
Carol is also co-founder of Leave The Light On Foundation, Inc. (LTLOF) - a 501c3 family caregiver support organization founded in December 2010. Through LTLOF, Carol is able to give free caregiver support services to communities in Nashville, New York, San Diego and Alabama. Carol has facilitated caregiver coaching, workshops and pampering events within these four states and plans to continue to grow her philanthropic work in the future.